PINK UNICORN EVENTS LTD - TERMS AND CONDITIONS


Effective Date: 15/05/25


By agreeing to these terms and conditions, you also agree to our privacy policy which lays out how we handle your personal data. (SEE PRIVACY POLICY)


USING THE EQUIPMENT


It is YOUR responsibility to ensure that all possible steps are taken to avoid injury or damage to the equipment and its users.


(If the Hirer is in any doubt as to the meaning of the following, a representative from Pink Unicorn Events Ltd should immediately be consulted.)


Please ensure that the following safety instructions are followed:


SAFETY INSTRUCTIONS


  1. For safety, do not mix younger children with older children/adults – Please ensure adults do not use children's equipment. Some children require strict supervision. Keep user heights around the same height.
  2. All shoes, badges, peak hats and jewellery (i.e. large earrings, necklaces etc.) MUST be removed. It is recommended that spectacles are also removed. This is for everyone's safety as well as concern for the equipment. Do NOT leave hard objects in the entrance/exits to any equipment.
  3. No face-paints, party-poppers, coloured streamers or "silly string" must be used near or on the equipment, as they can make a terrible mess and permanently stain the unit. No food or drinks to be consumed on the equipment (to avoid choking & mess). Face Paints are known to permanently stain inflatables and other equipment. Please DO NOT smoke near or on any equipment – Keep all items clean throughout the hire – You will pay full repair costs or cleaning costs.
  4. Climbing, hanging, or sitting on walls of inflatable equipment is DANGEROUS and must not be allowed. A responsible adult must supervise ALL equipment at ALL times.
  5. Ensure that any equipment is not overcrowded and limit the numbers depending on age and size of children using it.
  6. Do not move the equipment, or any of its accessories, under any circumstances.
  7. Do not allow anyone to bounce on the step/front apron of inflatable equipment. The step is there to help users get on and off. If your equipment has a slide, please ensure it is used for sliding down and not climbing up; this will help avoid accidents and collisions.
  8. Ensure that no one with a history of back or neck problems is allowed on inflatable equipment. No pregnant persons.
  9. Do not allow users to be on inflatable units during inflation or deflation.
  10. In the event of heavy rain, it is strongly recommended that inflatable equipment be switched off. Any wetness, including bubbling can be dried with a towel. Keep inflatable units inflated during small showers, and then when the shower has passed wipe the unit down with a towel.
  11. In the event that the extension lead overheats, or loses power, switch the blower off at the mains, and then switch it back on again a few minutes later and it should restart. Ensure the blower is kept upright and the vent is kept clear of obstruction at all times. Do not plug other devices into our extension leads or overload your supply.


PREPARATION & GENERAL CARE


  1. Please ensure adequate parking and access for our vehicles and equipment. If you live in a pay and display area, please inform us at the time of booking (Extra costs will be incurred).
  2. Ensure the area is clear of animal mess and DO NOT cut the grass prior to our arrival – Cleaning charges will be claimed.
  3. For safety reasons, please keep all children away from our staff when setting up or removing equipment. Please also keep any intoxicated adults away from our staff. We do not tolerate abuse of any kind and any incidents will be reported to the police. Our staff may leave the equipment if they are or feel threatened. If this is the case, you will be charged for extra hire. To avoid this, please bear up to your responsibility of keeping our staff safe.
  4. Keep all equipment clean; we WILL pursue cleaning costs plus legal costs through our solicitors. You can opt to pay a £40 cleaning fee for extremely dirty equipment returns where Pink Unicorn Events Ltd deems necessary, or we will claim the fee plus legal costs through our solicitors if declined.
  5. If your hire includes balls, then balls must be re-bagged by the time we return to site to take away. Failure to have the balls bagged up will result in losing your ball pit deposit (or part of it) – suggestions of turning the bagging of balls into a game with the younger children have been made and seem to prove popular.
  6. Please ensure inflatable equipment is INFLATED at the time of collection – or at least an hour prior to being collected – Please ensure all garden games, accessories, and any other items are all in one place ready for collection at pick up time.
  7. All measurements and suggested spaces of areas are on our website on each item's product page. Failure to measure the area correctly on your part and the hire or some items not being able to be hired because of it will still incur the full costs as these items have been reserved for you and no one else has been able to book them – if no items are set up, a deduction of £20 can be made from the total fee but the remainder is immediately owed.
  8. Inflatables can be no more than 50m from the nearest power socket (wall socket, not lead). After this distance, the power will not carry enough for the first switch on of the fans. We can only run 2 fans from 1 power socket; ensure there are enough sockets for the fans required – please ensure you book the correct distance leads at the time of booking – If you have no available power within the vicinity, then you will require Petrol generators (1 per unit – double units may require 2). If you are using your own generator – full payment is required prior to delivery.



TIMES AND DELIVERIES

  1. If you have a venue hired and you have to be in and out at certain times – you will need to contact us BEFORE making a booking to confirm we can adhere to your requested times. If we have multiple deliveries on the day around that time, we may request you try and work with the venue for an earlier drop time and/or later collection – We will always work on first secured first served basis, thus if there is already a booking in the diary that may clash with your fresh booking, those previous bookings will take priority as they would have already checked and confirmed times. Failure to check times prior to booking and then being unable to change times may mean losing your booking fee.
  2. Domestic hires (gardens) – As a general rule of thumb, we intend to have all deliveries set up and done by 10.30am and our collections start at 6pm – if we have a busy day we reserve the right to deliver the unit a day early and even collect a day later – texts are sent out around the middle of the week prior to your hire with estimated delivery day, times and collection day and times – please assist us with our logistics and satisfy these times – we reserve the right to adjust your booking outside of the above times if you cannot adhere to our ETAs (we will work with you to find the best slot that works for all!).
  3. We cannot be held responsible for non-accessible venues – if you have access issues at hired venues, we may pass our allocated time slot and have to leave and return at a later time – please ensure you have sorted your venue access ahead of time.
  4. Event set-ups are completed by our installation staff, not our administrative team – all certificates, risk assessments, insurances, safety certificates are all accessible from our administration teams. Set-up plans and arranging for event set-up is all done PRIOR to our arrival on site – our team are there to set up the equipment to the safety and spec of the plan; they are not there to re-explain to someone who was not part of the booking process what they are doing – please ensure that the point of contact is available on-site so our team can get set up and move on to the next installation – failure to adhere to this may result in our team not completing all/or any of the set-up due to allocated time slots on site and other customers.
  5. Pink Unicorn Events Ltd will NOT set up on communal grounds without prior written permission from the landowner AND WRITTEN CONSENT from Pink Unicorn Events Ltd prior to the booking.
  6. Pink Unicorn Events Ltd does our best to plan routes with full logistics that go AGAINST the general flow of traffic within our areas, but we cannot be held responsible for delays caused outside of our fault, such as traffic congestion, road works, accidents or natural disasters.

PAYMENTS AND CANCELLATIONS


  1. PAYMENTS:

a) Full payment is required at the time of booking to confirm your reservation.

b) If payment does not clear at the time of booking, your booking will not be reserved or confirmed, and the requested date/equipment will remain available for other customers.

c) Our online booking system will only confirm bookings once full payment has been successfully processed.

d) Our installation teams will only deliver and set up equipment for bookings marked as PAID in our system.


  1. CANCELLATION POLICY:


a) We kindly request that cancellations are made with as much notice as possible – booking fees will be lost from cancellations.


b) For standard bookings, you may cancel within 14 days of making your booking and receive a full refund of any monies paid, EXCEPT in the following circumstances:


·       Where the event date falls within this 14-day period

·       Where we have commenced work on personalised items for your event


c) PERSONALISED ITEMS: If we have commenced or committed to procuring any personalised aspects to your event such as balloon arches, vinyl graphic printing, food orders, or any other bespoke items specific to your event, you will be liable to pay the full cost of these items regardless of when cancellation occurs. This applies even if cancellation is made within the standard 14-day cancellation period.


d) If you are cancelling whilst on site, full payment of the hire is required (minus £20) and owed immediately (unless otherwise previously agreed in writing with Pink Unicorn Events Ltd).


  1. In the event of extreme weather conditions or predicted wind speeds or gusts that exceed 24mph – we will cancel your booking for health and safety reasons as deemed appropriate by the HSE. Booking fees are refunded or transferred to a future booking as per your request. If this cancellation is made on site, you are liable for staff costs, including fuel.
  2. In the event of snow in the area, we reserve the right to cancel the booking for the safety of our staff, vehicles and equipment – each "snow day" will be risk assessed from our warehouse location and delivery location – we will maintain constant communication if snow is of concern.
  3. Once your hire is loaded into the van you become responsible for paying the whole amount for all units ordered upon arrival – even if you have not measured correctly or there is a safety concern. Please understand that our staff need to be paid and mistakes on your part will NOT be covered by us.
  4. In the event of reasons beyond our control, Pink Unicorn Events Ltd reserves the right to change the items hired for items of similar style and user genre. In the event we cannot substitute a similar item – we will completely refund or suggest moving dates.


Please ensure you read our FREQUENTLY ASKED QUESTIONS page to ensure clarity on the hire and its due process.


DISCLAIMER


Provided that the equipment is used in accordance with the above safety instructions and conditions of hire, those using the equipment should do so safely without injury. Therefore, Pink Unicorn Events Ltd can accept no liability for injuries sustained or any other loss, howsoever caused, in the absence of the negligence of Pink Unicorn Events Ltd or its employees.



The equipment will be in the hirer's possession and control whilst in use and not under the control of Pink Unicorn Events Ltd, and any liability for injuries or other losses caused, other than in the circumstances described above, rests with the hirer.


It is strongly recommended that the hirer has their own adequate public liability insurance covering his or her liability arising from the use of the equipment. By accepting these terms and conditions, you are bound and you accept full responsibility for loss, damage, breakages, accidents and full liability of this hire and the items provided.


Note: This does not apply if you have a 'manned' hire – i.e. a member of staff from Pink Unicorn Events Ltd operating the unit, thus it is upon them to run this, with your full backup and support.